Choose a topic for help and contact options for coronavirus covid 19 help and advice and how to best manage your energy account during this unprecedented time see our dedicated faqs page.
Edf energy contact 24 hour helpline.
Help and contact us.
24 hour gas emergency helpline 0800 111 999.
We re one of the uk s leading renewable energy companies owning 35 wind farms including two offshore wind farms and one of the largest operational battery storage units in europe.
0333 200 5100 1 mon fri 8am to 8pm and saturday 8am to 2pm.
If you haven t received an email we can resend an email or if you still can t access the email account you can register your account manually.
Change your direct debits.
If your query is business related just click on chat now they ll be happy to help.
If you smell gas think you have a gas leak or have any concerns regarding carbon monoxide immediately open all windows and doors and extinguish any naked flames including cigarettes then call the gas emergency services free on 0800 111 999 this is a national number and is available to all areas.
Look at and pay your bills.
Free 24 hour national number emergency line gas emergencies if you smell gas think you have a gas leak or have any concerns regarding carbon monoxide immediately open all windows and doors and extinguish any naked flames including cigarettes then call the gas emergency services free on the number below.
Bereavement support dealing with an energy account when a friend or family member has passed away.
We also have a dedicated advice page for those struggling to pay.
General account enquiries for existing customers.
24 hour gas emergency services 0800 111 999.
You ll need your business edf energy account number handy.
Send us meter readings.
Priority services register extra support for those in need.
Once you ve registered you can.
Text telephone for customers with hearing difficulties.
Prepayment meter enquiries mon fri 8am to 8pm and saturday 8am to 2pm.
Automated 24 hour line.
Gas and electricty emergency contact details and advice.
Text telephone for customers with hearing difficulties.
0333 200 5104 to book smart meter installation 0333 009 7000 for smart meter general enquiries.
Smart meter enquiries mon fri 8am to 8pm and saturday 8am to 2pm.